Cookie Policy

We would like to inform you about the types of cookies used on our website, the purpose of using cookies, and the settings, management and deletion of these cookies.

You can visit our website without giving any personal information, and get information about our products and services to meet your needs. Some cookies are used to collect information about site usage during visits. Our aim here is; To provide convenience to the user visiting our website and to improve the operation.

What is a Cookie?

A cookie is a small text file that is saved on your computer or mobile device via your browser when you visit a site. Cookies allow a site to work more efficiently, as well as provide personalized pages to provide a more convenient and faster visit experience for your personal needs. Cookies only contain information about your visit history in the internet environment and do not collect any information about the files stored on your computer or mobile device.

Cookie Types and Usage Purposes

There are two types of cookies, Permanent Cookies and Temporary Cookies, depending on their validity period. Temporary cookies are created when you visit the website and are valid only until you close your browser. Permanent cookies are created when you visit the website and remain until you delete them or expire. Permanent cookies are used for processes such as providing a personalized experience compatible with your settings.

Cookie types and usage purposes are explained below.

Mandatory Cookies are essential for our website to function correctly. For example, mandatory cookies are used for purposes such as identity verification and not losing information about your current session. These cookies are used for security and authentication purposes and are not used for any marketing purpose.

Cookies Required for Functionality These are cookies that enable users who visit our website to remember their preferences. For example, it allows the visitor's language preference or text font size to be remembered. Not allowing the use of such cookies may cause a feature specific to you not to be used and prevents it from remembering your preferences.

Cookies Required for Performance and Analysis These are the cookies that help improve our website. These types of cookies collect information about visitors' use of the site, they are used to check whether the site is functioning properly and to detect errors.

Targeting and Advertising Cookies These cookies are used to promote products and services on our website or on other media, to show you relevant and personalized advertisements with our partners, and to measure the effectiveness of advertising campaigns.

How Are Cookies Collected?

Data is collected through your devices through which you access browsers. This information collected is specific to the device. It can be deleted by the user at any time and access to information can be closed.

Our Privacy Policy

Your privacy is important to us, your privacy and security rights are our basic principle. In order to protect the confidentiality of our customers' personal information, necessary measures have been taken by keeping the system and internet infrastructure of our bank at the most reliable level.

In this context, you can find our clarification text on the protection of personal data here .

How can you control cookies?

You can delete the cookies that are currently on your computer and prevent cookies from being saved / placed on your internet browser.

Internet browsers are predefined to automatically accept cookies. Since managing cookies differs from browser to browser, you can refer to the help menu of the browser or application for detailed information.

For example,
You can manage it with the option "Google Chrome -> Settings -> Advanced -> Privacy and Security -> Site Settings -> Cookies and Site Data -> Allow sites to save and read cookie data".

You can manage it from "Internet Explorer -> Settings -> Internet Options -> Privacy -> Advanced settings" menu.

Most Internet browsers allow you to:

  • Viewing saved cookies and delete the ones you wish

  • Third party cookies blocking

  • Blocking cookies from certain sites

  • Blocking all cookies

  • Deleting all cookies when you close the internet browser

If you choose to delete cookies, your preferences on the relevant website will be deleted. Also, if you choose to block cookies entirely, many websites and digital platforms, including Akbank websites, may not work properly.

To Control Cookies On Your Mobile Device;

On Apple Devices;

  • You can clear your browsing history and cookies with "Settings -> Safari -> Delete History and Website Data" steps.

  • You can follow the steps of "Settings -> Safari -> Advanced -> Website Data -> Delete All Website Data" to delete cookies and keep your history.

  • If you do not want historical data to be kept while visiting the Sites;

    • You can activate private browsing by following the steps "Safari -> icon -> Private -> Done".

  • You can block cookies by "Settings -> Safari -> Block All Cookies" steps. But; Some websites and features may not work properly when you block cookies.

On Android Devices;

  • You can clear your cookie with the option "Chrome app -> Settings -> Privacy -> Clear browsing data -> Cookies, media licenses and site data -> Clear Data".

  • You can allow or block cookies with the option "Chrome Application -> Settings -> Site Settings -> Cookies".